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Frequently Asked Questions

We’ve selected  some of the most popular questions asked by our clients.Please feel free to contact us directly at  if you have any additional questions and concerns.

Most Popular Questions
What can a remote staff do?2021-01-18T10:51:26+00:00

Your remote staff will have one or more of the following skill sets: project management, executive admin, customer service, bookkeeping, social media and marketing, and shopify support and management. Once we get to know your requirements, we’ll match you with either one or multiple dedicated members of staff to provide you with the full range of skills you need for your business needs. Please have a look on our Services page for more information.

How do I get assigned my staff?2021-01-18T10:52:25+00:00

First, we connect by skype call or whatsapp to discuss  and fully understand your business requirements. Then we suggest the virtual assistant with the right skills and personality to be a good fit. It’s a fast and efficient process, and you’ll be up and running in no time.

Where are you located?2021-01-18T10:53:09+00:00

We are located in India and we’ll assign you an assistant who has experience working with US and Australian businesses.

Do you provide staff for weekends and holidays?2021-01-18T10:54:04+00:00

Our team members work Monday to Friday.

Can my remote staff work with my online software and project management tools?2021-01-18T10:55:15+00:00

Yes, as long as your system is cloud-based and accessible via the Internet.

Can I assign a company email address to my staff?2021-01-18T10:56:03+00:00

Yes, of course! Your staff can communicate on your behalf and as a part of your team.

Billing Information & Subscription
Can I increase the weekly hours?2021-01-18T11:07:44+00:00

Yes, you can increase the weekly hours by sending us an email. Please note that we do not roll over unused hours for the week to the following week.

How do I pay?2021-01-18T11:07:05+00:00

After the meeting once you have decided to go ahead. We’ll send you an invoice via paypal or payoneer in advance for the hours you would like to get a virtual staff.

How do I sign up?2021-01-18T11:06:14+00:00

Since we take a very personalized approach to assigning you a member of staff, the first step before you sign up is to find out your requirements. Go to Get Started, tell us what you need via email, and we’ll be in touch within a few hours to schedule a time to speak.

Safety & Privacy
Is it safe to give financial information like bank accounts, credit card details and passwords to my virtual assistant?2021-01-18T11:24:37+00:00

We recommend that you first establish a good working relationship with the staff member so that you feel comfortable before you share this type of information. Treat your staff as you would a new employee and build up trust as you get to know them better. If you do decide to share confidential information, do it slowly and one step at a time, and we recommend that you use a secure sharing system for passwords and credit card information, such as Lastpass.

How can I protect my company information?2021-01-18T11:20:58+00:00

All our staff members have signed a non-disclosure agreement (NDA) with us covering the protection of your information and intellectual property. In addition, take advantage of cloud technologies and save information and files on cloud-based platforms like Dropbox or Google Drive. This means that your sensitive information is stored centrally rather than on an individual’s personal computer.

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